The Ministry of Local Government, Decentralisation and Rural Development exists to ensure good, equitable and balanced development at the local level.

This is achieved through the promotion of good governance of the urban and rural communities and the formulation of policies and plans, coordination, monitoring and evaluation of programs using highly trained and motivated staff and adoption of appropriate technology for national development.

The Client Service Unit of the Ministry provides various services including handling of complaints/petitions, requests, enquiries about the Local Government Sector etc. from the public. For accessibility purposes, the Unit has its Office located on the ground floor of the main block of the Ministry, labelled Client Service Unit (CSU) 45.

The objective of this report seeks to communicate compliance levels of the Client Service Unit with the service delivery standards after thorough assessment of:

• the unit’s responsiveness to client’s requests/petitions;
• redress approaches to complaints;
• received client feedback on services rendered and ;
• an effective monitoring and evaluation of the services provided by the Ministry to its clients.

MLGDRD 2023 Compliance report