Providing excellent client service is crucial for any organization striving to establish a strong reputation and thrive in its industry. The level of service directly impacts client loyalty, and it also plays a significant role in obtaining valuable feedback. Feedback is essential for organizations to understand their clients’ perspectives on their products and services.

In pursuit of these objectives, the Client Service Unit of the Office of the Head of the Civil Service (OHCS) was established. This Unit serves as the interface between OHCS and its clientele, providing pertinent information to stakeholders upon request. Additionally, it actively
collects information from diverse sources to accurately address client concerns and gather feedback for the continuous enhancement of service delivery standards within the OHCS.

This report presents details regarding the status of implementing the Service Delivery Standards (SDS) of the OHCS and outlines various activities undertaken by the CSU spanning from January to December 2023.

The objectives for reporting on the operations of the OHCS CSU are to:

• Conduct a thorough analysis of the extent to which the Service Delivery Standards specified in the OHCS CSC were adhered to as of December 2023.
• Present a comprehensive report on the services provided to clients and other operational activities conducted by the OHCS CSU up to December 2023.

Download and read the full report here.

2023 Third Quarter Report On The Operations Of The OHCS Client Service Unit